111bet Privacy Policy
Protecting your personal information is our top priority. This policy describes how 111bet collects, uses, and keeps your information secure.
Last updated: January 2025. If a new version of this policy is published, it will be announced on this page.
Introduction and Scope
111bet (referred to as "we", "our", or "111bet") is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website, mobile application, and related services (collectively the "Platform").
By creating an account or using the Platform's services, you are considered to have given your consent to the processing of information as described in this Policy. Our Terms and Conditions apply together with this Privacy Policy — we recommend reading both documents together.
This Policy applies only to the 111bet Platform. We take no responsibility for the privacy practices of third-party websites or services.
Important: This Policy applies only to individuals aged 21 or above. Minors are not permitted to open an account. If it is found that information belonging to anyone under the age of 21 has been collected, it will be deleted immediately.
What Information We Collect
111bet collects information about you from various sources. Below is a detailed breakdown of the information collected:
2.1 Information Collected Directly from You
- Registration Information: Full name, date of birth, nationality, email address, and mobile number.
- Identity Verification Information: A copy of your national ID card or passport, required for account verification.
- Financial Information: Details related to deposit and withdrawal methods — such as your bKash, Nagad, Rocket, or Upay number, or bank account details.
- Communication Information: Messages and attachments provided via live chat, email, or support requests.
- Preferences and Settings: Information about game selections, betting limits, and use of responsible gaming tools.
2.2 Automatically Collected Information
- Device Information: IP address, device type, operating system, and browser version.
- Usage Information: Pages visited, time spent on the Platform, links clicked, and navigation paths.
- Transaction Information: Bet amounts, win/loss history, deposit and withdrawal times and amounts.
- Cookies and Tracking Data: Session cookies, preference cookies, and analytical cookies (see Section 7 for details).
2.3 Information Received from Third Parties
- Transaction confirmation and fraud prevention information from payment service providers.
- Age and identity verification results from identity verification service providers.
- Platform performance information from technical analytics providers.
Purpose of Using Information
111bet uses your personal information for the specific purposes listed below. No information will be used outside of this list:
| Purpose | Description |
|---|---|
| Account Management | Account creation, verification, login security, and password recovery. |
| Service Delivery | Providing gaming services, betting facilities, bonus processing, and VIP benefits. |
| Financial Transactions | Processing deposits, withdrawals, cashback, and bonus payments. |
| Fraud Prevention | Detecting and preventing unauthorised account access, money laundering, and fraud. |
| Customer Support | Providing assistance via live chat and email, and resolving complaints. |
| Responsible Gaming | Identifying excessive play patterns and providing self-exclusion and limit-setting options. |
| Platform Improvement | Analysing user experience to improve the Platform's functionality and design. |
| Marketing Communications | Sending promotional offers and updates — only with your explicit consent. |
Our detailed responsible gaming guidelines are available separately on our Responsible Gaming page, which includes information on self-exclusion, setting betting limits, and support resources.
Information Disclosure and Third Parties
111bet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following cases as required to operate the service:
4.1 Service Partners
We work with trusted third parties who carry out specific services on our behalf — such as payment processors, identity verification agencies, and technology infrastructure providers. These partners receive only the minimum information required and are contractually bound to meet our privacy standards.
4.2 Legal Obligations
Where we are required to provide information under legal proceedings, court orders, or directions from competent authorities, we do so in compliance with applicable law.
4.3 Fraud and Abuse Prevention
Anonymised or summary risk data may be shared with recognised fraud-prevention organisations in the online gaming industry to help identify fraudulent activity across multiple platforms.
4.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred. You will be notified in advance in such circumstances.
Information Retention Period
111bet retains your information only for as long as necessary — to provide services, meet legal obligations, and resolve potential disputes.
- Active Account Information: For the full duration that the account remains active.
- Closed Account Information: A minimum of five years after account closure — for financial records and fraud prevention purposes.
- Transaction Records: For the period required under applicable law.
- Customer Support Communications: A minimum of two years after the issue is resolved.
- Analytical Data: Long-term after anonymisation — once personally identifiable information has been removed.
At the end of the retention period, information is securely deleted or anonymised so that no individual can be identified.
Information Security Measures
111bet has put in place industry-standard technical and organisational measures to protect user information. Our security framework includes the following layers:
6.1 Technical Security
- SSL/TLS encryption for all data in transit.
- AES-256 encryption for stored data, particularly financial and identity information.
- Two-factor authentication (OTP).
- Continuous network monitoring and intrusion detection systems.
- Regular security audits and vulnerability assessments.
6.2 Organisational Security
- Only authorised staff have access to personal information, and only to the extent necessary.
- Mandatory data protection training for all staff.
- Established processes for responding promptly to data breaches.
- Strict confidentiality agreements with third-party partners.
Despite our efforts to protect your information, no method of transmitting or storing data over the internet is completely secure. You are therefore advised to use a strong password, not share your login credentials with anyone, and immediately notify our support team if you notice any suspicious activity on your account.
Cookies and Tracking Technologies
111bet uses cookies and similar technologies to ensure the Platform functions correctly and to improve user experience. Cookies are small text files stored on your device.
7.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring security — the Platform cannot function without these. | Expires at end of session |
| Functional Cookies | Remembering language preferences, display settings, and other customisations. | One year |
| Analytical Cookies | Understanding which pages are visited most and where users encounter difficulties. | Two years |
| Marketing Cookies | Showing relevant promotional content based on your interests — with consent only. | 30 days to one year |
You can delete cookies or stop accepting new cookies at any time through your browser settings. However, disabling essential cookies may mean that some key features of the Platform are no longer available.
Your Rights Over Your Information
111bet believes that users should have control over their own information. To that end, we ensure the following rights:
8.1 Right of Access
You may request a summary of what information we hold about you. Contact our support team and, after verification, this information will be provided within the set timeframe.
8.2 Right to Rectification
If any information on your account is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
You may object to your information being used for marketing communications or analytical purposes and opt out of such use.
8.5 Right to Data Portability
You may request your information in a structured, machine-readable format.
To exercise any of the above rights, contact our support team. Requests are generally responded to within 30 working days. You may also visit our FAQ page for common questions.
Protection of Minors
111bet is firmly committed to protecting minors from gaming. Our Platform is intended solely for individuals aged 21 and above.
We use age verification methods during the registration process and reserve the right to cancel accounts belonging to individuals under 21. If any information belonging to someone under 21 reaches us, it will be deleted immediately and the relevant account will be closed.
Parents are encouraged to use parental control software to prevent their children from accessing this Platform.
Policy Changes and Updates
111bet may revise this Privacy Policy from time to time. Such revisions may occur due to changes in services, the addition of new technologies, or changes in applicable law.
If significant changes are made, we will notify you in the following ways:
- A notification will be sent to the email address registered to the account.
- A clear notice will be displayed when entering the platform.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use the platform after the updated policy is published will be taken as your acceptance of the new policy. If you object to any policy change, you may request to close your account.
To learn more about 111bet or read about the history of our services, visit the About Us page.
Privacy Contact
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat: Use the live chat feature directly from any page on the platform. Responses are usually given within a few minutes.
Email: [email protected]
Language: You may contact us in either Bengali or English.
Hours: 24/7 — any time of day or night.
This privacy policy was last updated in January 2025 and is effective immediately. If you would like a previous version, please contact our support team.