111bet FAQ — Bonus, Deposit and Security

If you feel your betting habit is getting out of control, contact 111bet's 24/7 live chat — our support team can speak in Bangla. You can also talk openly with family or trusted friends. For serious situations, you can reach out to Bangladesh's mental health helpline.

Yes. Cooling-off means temporarily closing your account for a set period, such as 7 days or 30 days. Self-exclusion is a longer break — several months or permanent. To activate either option, send a request via 111bet's live chat or email. Once requested, our team will act promptly.

Setting a deposit limit is a practical step for responsible gaming. You can contact 111bet support to set a daily, weekly, or monthly limit. Once set, the limit takes effect immediately. Requests to increase a limit are usually processed with a short delay to allow time for considered decision-making.

No. All casino and betting services on 111bet are for members aged 21 and above only. During account verification, a national ID or other government-issued ID may be required to confirm age. If someone is found to be playing on behalf of a minor, the account will be closed and the balance may be forfeited.

Start by speaking with them calmly and sharing your concerns. If needed, you can contact 111bet support to request third-party protection measures. 111bet supports responsible behavior and has provisions to place restrictions on an account when the situation warrants it.

111bet bonuses have a limited validity period. Generally, if wagering is not completed within a set time after the bonus is credited, the bonus is cancelled. To know the exact period, read the terms shown when claiming the bonus or ask via live chat. Try to complete wagering before the bonus expires.

No. The 111bet 200% welcome bonus (up to ৳20,000) is available only once per member, at the time of the first deposit. Attempting to claim the bonus through multiple accounts may result in all accounts being cancelled. The wagering requirement on the bonus amount is 20 times.

Wagering is calculated on the bonus amount only — not on the deposit. Example: if you deposit ৳1,000 you receive a ৳2,000 bonus and your total balance becomes ৳3,000. The wagering requirement will be ৳2,000 × 20 = ৳40,000. This means you must place a total of ৳40,000 in bets before withdrawing any winnings from the bonus funds.

Yes, but with conditions. Cancelling the bonus will forfeit all bonus-related winnings. The deposited amount will remain intact. To request a bonus cancellation, contact 111bet live chat. If wagering has been partially completed and the bonus is then cancelled, no bonus winnings up to that point will be retained.

Bets placed on most slot games count as the full 100%. Wagering contributions may differ for live casino games such as Baccarat, Roulette, or live dealer games. Visit the casino section at 111bet to find out what percentage applies to each game, or ask support.

Please wait a moment first, as mobile banking transactions can sometimes take a few minutes. If your balance has not arrived after more than 15 minutes, contact 111bet live chat with your transaction ID, amount, and time. With the correct details, the support team will resolve the issue promptly.

Go to the deposit page at 111bet and select bKash. Send money to the indicated number via the bKash app or *247#. Enter the reference number correctly if asked. Once the payment is confirmed, the balance will be added to your 111bet account automatically. Minimum deposit is ৳100.

111bet does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — this depends entirely on that provider's policy. Bank transfers may also carry applicable bank charges.

Currently, there are five deposit methods available at 111bet:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks)

The minimum deposit for all methods is ৳100.

The minimum deposit at 111bet for all methods is ৳100. Whether you are playing slots, live casino, or cricket betting, the same minimum amount applies. However, the bet amount may vary by game; check the bet slider before entering a game.

No. According to 111bet's policy, withdrawals can only be made to the mobile wallet or bank account registered in your own name. Withdrawal requests to third-party numbers are not processed and may cause issues with account verification. This is an important security requirement to prevent fraud.

Withdrawals at 111bet via bKash, Nagad, or other mobile banking methods are usually completed within 15 minutes to 2 hours. Bank transfers may take a little longer. After submitting a withdrawal request, check your account's transaction history to track the status.

The minimum withdrawal amount at 111bet is ৳800, and this applies to all methods. If your balance is below ৳800, you cannot withdraw — in that case, play a bit more to bring your balance up to the minimum. Bonus funds cannot be withdrawn if the wagering requirements have not been met.

A withdrawal request showing "Pending" means it is being processed. It is usually completed within 15 minutes to 2 hours. If more than 2 hours have passed and it is still pending, contact 111bet live chat with your request number and amount. Identity verification may be required for your first withdrawal.

Contact 111bet live chat immediately and request a temporary account lock. Then change your password. Also change the password on your bKash or Nagad app. Provide the support team with details of any suspicious transactions so they can investigate.

Neither 111bet nor bKash will ever call you to ask for an OTP, password, or mobile banking PIN. Any such call is fraudulent. Hang up immediately and do not share any information. If you accidentally shared information, change your password right away and notify support.

A strong password should be at least 8–12 characters long, mixing uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Never use your date of birth or name as a password. Do not use your 111bet password on any other site.

Yes. 111bet uses SSL (Secure Socket Layer) encryption to keep all information secure between your browser and the server. Your name, address, payment information, and transaction history are kept protected. For more details, read the privacy policy.

Fraudsters may create fake sites that look like 111bet. Always verify the URL of the real site carefully — even a slight difference in spelling or domain may indicate a fake. Access the site from your browser bookmarks and do not log in by clicking unfamiliar links. If in doubt, confirm directly via live chat.